Academic Medical Center Cuts Readmissions By 66% Using Innovative Patient Technology


Toronto, Ontario
– November 3, 2017 – SeamlessMD’s novel patient engagement technology
is helping to improve post-operative care for patients who have undergone surgery. Mount
Sinai Hospital, part of Sinai Health System, used the technology to engage and monitor 106
patients during their recovery. The results showed a decrease in 30-day readmissions rates
from 18% to 6.1%.

In November 2016, the hospital implemented SeamlessMD – a leading patient engagement
and quality improvement platform. With SeamlessMD, patients were guided through their
recovery after surgery via their smartphone, tablet, and computer. Patients received
reminders, accessed interactive education, tracked recovery milestones and recorded
warning signs (e.g. pain scores, stoma output, etc.).

In addition, the hospital used SeamlessMD as an integrated monitoring system to deliver
proactive patient care. Physician assistants at the hospital were automatically notified for
patients at-risk and were able to view a patient’s health status in real-time. This allowed the
care team to be proactive in reaching out to patients at-risk of readmission, and address
early signs of complications (e.g. infections, dehydration, etc.) sooner.

“SeamlessMD allows us to be more proactive in our approach to post-discharge care. The
platform has enabled us to extend our care beyond the wall of the hospital, monitor patient
concerns in real-time and ultimately prevent ER visits and readmissions,” said Dr. Erin
Kennedy, the lead colorectal surgeon for this initiative.

Full results also showed 3 ER visits avoided (issues resolved via phone calls or clinic visits),
and high patient satisfaction with 89% of patients recommending SeamlessMD to other
patients. Sinai researchers believe these initial results are promising and are engaged in
additional studies to further validate these results.

“We have received positive feedback from our patients who used the SeamlessMD platform.
Patients have reported that it helped reduce anxiety, made them feel more connected to our
care team and that they felt safer recovering at home” says Dr. Alexandra Easson, the lead
surgical oncologist for this initiative.

The feedback from patients has been overwhelmingly positive, with one patient saying, “the
app made me feel less alone and it was good to know more help was there if I needed it. It
feels like a doctor is with you every day”.

With a focus on improving the patient experience, this initiative was supported by a grant
from the Canadian Partnership Against Cancer (CPAC), an independent, not-for-profit
organization to facilitate action on cancer control in Canada.

“It is incredible to work with such a forward-thinking team at Sinai Health System,” said
Joshua Liu, MD, CEO of SeamlessMD. “We are proud to have achieved such tremendous
results on improving quality, patient safety, and patient satisfaction.”

About SeamlessMD
SeamlessMD provides the leading patient engagement and quality improvement platform.
Hospitals use SeamlessMD to enhance the patient experience, improve outcomes and
lower costs. The SeamlessMD platform supports patients through preparation and recovery
with reminders, video-based education, progress tracking and clinical data collection.
Providers and administrators can access clinical intelligence tools to track patient
compliance, monitor patient progress and improve population health. For more information
about SeamlessMD, please visit: www.seamless.md.

Media Enquiries:
Alan Sardana, [email protected]

Leave a Reply

Your email address will not be published. Required fields are marked *